Your team on the ground in the Riviera Maya
You send clients to the Riviera Maya. We handle what happens once they land: transfers, villas, experiences, the details, so you keep the relationship and we keep the ground. One local contact: Lau and Fede, in English or Spanish.
We are a local operating partner in the Riviera Maya, not a booking site and not a call center. When your clients arrive, a real team you can reach handles the ground, executes what you booked, and hands you the credit. You stay the person your client trusts.
Who this is for
If your clients come to the Riviera Maya and their experience reflects on your name, this is built for you.
Travel advisors
Independent advisors who want a dependable local team, not a new supplier to babysit.
Boutique agencies
Agencies placing clients here without their own people on the ground.
Villa companies & managers
Guest services, transfers and experiences handled around your properties.
Wedding planners
Guest logistics, transport and on-the-day ground support in destination.
Retreat organizers
Group arrivals, movement and experiences, coordinated by one local team.
Corporate & incentive
Groups, arrivals and events that have to run without a hitch.
Agencies without a ground team
International partners who need reliable local execution here.
Overflow & white-label
Local, behind-your-brand support when you need an extra pair of hands.
The part you can't control from a thousand miles away
You can plan a beautiful trip from anywhere. The ground is the part that's hard to run remotely, so that's the part we take.
Remote coordination
Running suppliers from another country and time zone, hoping it all lines up.
Fragmented suppliers
A different contact for the transfer, the villa, the chef, the tour, nobody owning the whole.
Client risk
Your client's experience, and your name, riding on people you can't see.
Last-minute changes
A delayed flight or a change of plan, with no one on the ground to absorb it.
No local team you trust
Plenty of vendors; few you'd hand your best client to without worrying.
What we handle
One team for the ground, or just the part you need.
Private transportation
Cancún airport transfers, by the hour, and point to point: on time, every leg.
Destination logistics
The plan, the timing, the coordination between every moving piece.
Curated experiences
Cenotes, ruins, wellness, boats and dining, the ones we know first-hand.
Reservations & coordination
Restaurants, activities, staff and the hundred details in between.
Groups & events
Arrivals, weddings, retreats and incentive groups, run on the ground.
On-the-ground problem-solving
Someone local and reachable who fixes it before your client feels it.
Arrival to departure
One service or the whole stay. You decide how much we hold.
Villas & boats
Private villas, catamarans and yachts within our catalog, coordinated end to end.
How the partnership works
1 · You send one request
A WhatsApp message is enough: dates, group, where they're staying and what you need, one transfer, one experience, or the whole trip.
2 · We clarify
A couple of questions so we quote the right thing: your group's pace, the details that matter.
3 · You get a clear proposal
A straight quote or a short set of options we'd actually recommend: real prices, no filler.
4 · Confirmed in writing
You approve; a deposit locks it; every service is confirmed by message: times, meeting points and prices, clearly stated.
5 · We execute
On the ground, and we keep you posted. Your client deals with us only as much as you want them to.
6 · We close the loop
We follow up with you after. One service or the whole stay, the relationship stays yours.
How we work with you
Your client stays yours
We work behind you. We don't market to your client or take over the relationship.
Real human contact
You talk to Lau and Fede: real people, not a call center or an app.
Everything in writing
Scope, prices, times and meeting points, confirmed by message before it happens.
You set the scope
One transfer or arrival-to-departure. You decide how much we handle.
White-label when you want it
We can operate quietly behind your brand, your client experiences you.
No hidden claims
We tell you what we can and can't do, before you commit. If we can't do it well, we say so.
Why partners work with us
Start with one request
Don't hand us your biggest trip first. Send one real request and see how we work: an airport transfer, a welcome dinner, a group arrival, an experience, a piece of logistics. If it goes the way it should, the rest follows.
Questions partners ask
Do you work white-label?
Yes. We can operate quietly behind your brand: your client experiences you, and we handle the ground.
Who keeps the client relationship?
You do, always. We work behind you and don't market to your client or take over the relationship.
What areas do you cover?
The Riviera Maya: Cancún, Puerto Morelos, Playa del Carmen, Puerto Aventuras, Tulum and the corridor between.
Can you support groups and events?
Yes: arrivals, weddings, retreats and incentive groups, coordinated on the ground.
How do confirmations work?
Everything is confirmed in writing by message: scope, prices, times and meeting points.
How are payments handled?
We confirm scope and price first; a deposit confirms the booking, with the balance before arrival. We invoice as Community Concierge Your Trip Designer, S.A. de C.V.
Can you work with our existing itinerary?
Yes: send us the plan and we'll execute the ground pieces, or fill the specific gaps you need covered.
Can you support only one part of a trip?
Yes: one transfer, one experience, or the whole stay. You decide the scope.
What happens with last-minute changes?
You have a local team to absorb them. Message us and we re-work it on the ground.
How do partners get started?
Send one real request on WhatsApp. That's the whole first step.
Let's start a conversation
Send us one request and see how we work. Lau and Fede, on WhatsApp, in English or Spanish.